Frequently Asked Questions

Are there additional lesson programs for primary schools?

We offer various programs for primary schools. This way you have an educational lesson for only €1.50 p.p. The lesson program lasts 35 minutes and is supervised by one of the caretakers. There are three different programs: Walrus & Dolphins, Porpoises & Seals or Rays & Sharks. Upon completion, the students receive the ‘Protector of the Ocean’ diploma.

Requirements:

– Combining the programs is not possible.
– Reservation is necessary.
– Minimum fifteen, maximum one hundred children per program.
– The Dolfinarium determines the layout and time based on availability.
– Multiple schools/classes can be booked in a session at the same time.

Schedule

When planning the additional extras, we take the times of the various main performances into account as much as possible. As a result, it is not possible to indicate (in advance) a preference for a certain time. After arrival you will receive information about the time and the collection location when processing the payment.

Can I book an additional lunch?

Yes! You will find our special price list for schools in here.

Take away

You will receive one group voucher for each additional catering package booked with the exact time and pick-up location. Catering packages must be collected by the group in one go. The package is enjoyed on your own at public picnic tables (in the open air) in the park. Tables and chairs cannot be reserved for the group.

When planning the additional extras, we take the times of the various main performances into account as much as possible. As a result, it is not possible to indicate (in advance) a preference for a certain time. After arrival you will receive information about the time and the pick-up location when processing the payment.

(Dietary) wishes / gluten free

Please inform us of any dietary requirements at least 10 working days before your visit so that we can take this into account.

When do I have to pass on the final number and how is payment arranged?

Final numbers

You must inform the Dolfinarium of the definitive number of persons and any changes to reserved items by e-mail no later than 10 working days before arrival: [email protected]

These final numbers are binding for the bill and apply to both the entrance tickets and extras booked.

Arrival and payment processing

Upon arrival, the group will report to the ticket control. This is where the numbers are counted. The numbers quoted are binding for the account. The supervisor can then process the payment at the reception. In the meantime, the group can already enter the park. When processing the payment, you can also leave a telephone number of one of the supervisors in case of calamities.

Where can the group report on arrival? Is there a place to leave bags?

Arrival

Upon arrival, the group will report to the ticket control. This is where the numbers are counted. The numbers quoted are binding for the account. The supervisor can then process the payment at the reception. In the meantime, the group can already enter the park. When processing the payment, you can also leave a telephone number of one of the supervisors in case of calamities.

Bags

Dolfinarium does not have a collection point for bags and other items brought along. Group safes can be rented from reception on the day of your visit, subject to availability. If you do not use a safe, we recommend that everyone keeps their belongings with them.

What is included with the entrance?

Including

Included in the entrance fee are access to the park, all performances & presentations, the playgrounds, the beach and the Water Fun attraction (if open).

Performance times

The performance times depend on, among other things, the weather conditions and the expected crowds. As a result, the times of the various performances change every day. What time the various performances start is therefore only known on the day of your planned visit. At the ticket control you will receive a map with the timetable. You can already see where the performances are via our digital map.

Performances / presentations can be visited on your own. An exception to this is the dolphin show ‘Oceanica’. On busy school days, we usually give schools an advisory time for this performance. We naturally take into account the times of any additional extras or departure as much as possible.

Water Park Waterpret

Waterpark Waterpret has a water play set and water slides for different ages (from 3 years). Water fun is open at outside temperatures of 20℃ or higher (subject to change). Of course under the supervision of Dolfinarium employees. Nevertheless, we ask you to let the students play at Waterpret under the supervision of the supervisors. Swimwear is mandatory at Waterpret. Changing rooms and toilets are available.

Verzamelpunten en andere reglementen

Collection Points

Dolfinarium has several picnic areas that can be used freely as a lunch spot or as a gathering point, for example. It is not possible to reserve places in one of our catering locations (both inside and on the terrace). These are exclusively intended for the day catering. In addition, it is not allowed to use indoor locations (such as Onder Odiezee) as a collection point.

Park Regulations

To make your visit and that of our other visitors as pleasant as possible and because the welfare of our animals is very important, Dolfinarium has drawn up park regulations. By entering the park you agree to these regulations.

Supervisors are responsible for the behavior of the children. It is forbidden to enter the habitats of our animals: stay on the walkways. Don’t get behind the fences. It is not allowed to feed animals in any way. Waste is very dangerous for our animals. Prevent waste from ending up in one of our animal shelters; throw garbage in one of the many trash cans.

My question is not listed

Take a look at our webpage with the most frequently asked questions.

If you do not find an answer to your question on the webpage, please contact the reservations department: [email protected]

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