Questions and answers

Do you have any questions about your visit to the Dolfinarium? You may find the answers below.

Tickets

I bought a daypart ticket. How long can I stay in the park?

It is possible to make a full day visit to Dolfinarium again. This means that you do not have to choose for a daypart. Dolfinarium is open from 10 am – 5 pm.

I bought a ticket. Can I visit Dolfinarium any moment I would like to?

No that is impossible. Even if you have previously purchased a ticket for the Dolfinarium, you must reserve a date online. Due to the measures regarding the corona virus, the capacity at the park is limited. That is why you must register your visit in advance. How this works, is explained in the email you received from the company where you bought your ticket. Don’t just come to the Dolfinarium. Unfortunately, we cannot grant you access without a reservation.

I have previously bought a ticket. Why do I have to reserve a date online now?

Even if you have previously purchased a ticket for the Dolfinarium, you must make an online reservation. We cannot guarantee access without an online reservation. Due to the measures regarding the corona virus, the capacity at the park is limited. We therefore work with an adapted program to allow as many people as possible to enjoy the park in a safe way. How the reservation works, is explained in the email you received from the company where you bought your ticket. Note: you need a reservation per person. Don’t just come to the Dolfinarium. Unfortunately, we cannot grant you access without a reservation.

How do I reserve a place with the barcode for several members of my party (if I already have an entrance ticket)?

You can reserve 1 place per ticket. Follow the same steps for all entrance tickets to complete your order. These are the steps: Grab your entrance ticket and look up the barcode. Then go to the web shop via the link https://tickets.dolfinarium.nl/storefront/hotdeals/. Enter the first 16 digits of your barcode in the “Promotion code” box and then press the “Validate” button. You are now in the web shop with the right item. Finally click on “Book now”.

Can I add 1 or more tickets to my booking?

Unfortunately it is not possible to add extra tickets to a booking. Go to our web shop to see the availability of the tickets on the day of booking.

I have bought a ticket, but have not received a confirmation. What should I do?

Have you already checked your spam box? And has the amount not yet been withdrawn from your account? Then you have not yet bought a ticket. Go back to the web shop and try again

The web shop indicates that there are no more tickets for the chosen date. What can I do

We understand your disappointment. Due to the measures regarding the corona virus, the capacity at the park is limited. Given the high demand, it is possible that the park is sold out at certain times.

Tip: first indicate how many tickets you are looking for in the web shop. You will then only see the days on which this number is still available.

Can I be placed on a waiting list for a day that is already full?

No, unfortunately it is not possible to be placed on a waiting list.

Can I exchange my ticket for another day?

Unfortunately, it is not possible to exchange a ticket for another date.

Who should I make a reservation for?

All visitors to Dolfinarium must register their visit in advance. This does not only apply to paying visitors, but also to children up to and including the age of 2 and accompanying persons of disabled visitors. Subscription holders must also make a reservation in advance.

Can I make a reservation by phone, at the checkout or by e-mail?

Reservations can only be made through our website. Unfortunately it is not possible to reserve tickets or reservations by phone or e-mail. The cash registers are closed to avoid crowds. Order the tickets and reservation easily and quickly on our website.

Can I spontaneously come to the Dolfinarium and buy an entry ticket on the spot

No. All visitors to Dolfinarium must buy their entrance ticket online or book a visit in advance. This is not possible at the checkout. The cash registers are closed.

I have ordered tickets and created an account. How do I log into my account?

Go to the webshop: https://tickets.dolfinarium.nl. At the top right of this page there is a button “my account”. On this page you log in with the login details you created during the order.

If you want to go directly to your account, then use this link.

I have a reservation for a group (group, school trip or business event), will it go through?

You will be contacted about the possibilities within your reservation. New applications are assessed within the new 1.5 meter distance policy.

I have a coupon? Can I still use it?

At this time, all visitors to Dolfinarium must buy their admission ticket online or reserve a visit in advance. The cash registers are closed. Unfortunately it is now not possible to use a discount coupon in our web shop. We are still investigating the possibilities.

Subscriptions

What happens to my subscription now that the Dolfinarium had been temporarily closed?

We will contact all subscription holders by e-mail to explain what the new method is and what compensation options are available.

I have a subscription. Can I visit the Dolfinarium at any time?

No, that is impossible. Due to the measures regarding the corona virus, the capacity at the park is limited. Therefore, everyone must register their visit in advance. So even if you have a subscription. How this works is in the email you received from us. Unfortunately, we cannot grant you access without a reservation.

I have a subscription and want to reserve a place. How do I reserve a place for multiple members of my family with my unique code?

You can reserve 1 place per unique code. Follow the same steps for all family members to complete your order. These are the steps: Grab your entrance ticket and look up the unique code. Then go to the web shop via the link https://tickets.dolfinarium.nl/storefront/hotdeals/. Enter the unique code in the “Promotion code” box and then press the “Validate” button. You are now in the web shop with the right item. Finally click on “Book now”.

I have a subscription and want to bring a guest.

At this time, all visitors to Dolfinarium must purchase their entrance ticket online or reserve a visit in advance. The cash registers are closed. Unfortunately, it is now not possible to buy an entrance ticket for a guest in our web shop. We are still investigating the possibilities for this

My subscription expires soon or has already expired in 2020, can I renew it?

Yes, that’s possible. To arrange your extension, please contact us at [email protected]

I want to purchase a new subscription, is that possible?

No, unfortunately, it is not yet possible to purchase a subscription if you are not yet an existing subscription holder. We hope to start selling this again later in the season

Measures

What measures have you taken?

We have taken measures both before and behind the scenes to ensure your visit is safe and responsible. All of these measures contribute to one of the following:

  • We provide 1.5 meters between households
  • We provide sufficient and clear information
  • We provide extra hygiene measures
How do you guarantee a 1.5 meter distance to the park?

We have created a yellow and a blue walking route to distribute the visitors. It is possible that our employees ask you to start with a certain route, so that we spread our visitors as optimally as possible across the park. A mandatory walking direction applies on both walking routes. Around the animal enclosures we have placed white markings on the ground from where you can look at the animals. These markings are spaced 2 meters apart, so that a household can stand on each mark. Furthermore, the staff at the entrance are shielded with Plexiglas and we keep our distance when scanning the tickets.

Can I pay with cash?

Yes, this is possible. We do ask you to pay contactless with pin or mobile phone as much as possible.

What do we expect from you?

In your enthusiasm to view the animals up close, you might sometimes forget all the rules. Although we understand your enthusiasm, it is necessary to keep the 1.5 meter distance to other families. This means that you sometimes have to be a bit more patient, so that other visitors can also view the animals well. In addition, our employees play an important role in a safe day out, so always follow their instructions.

Moreover, we think it is important that you assess whether you can come before you travel to the Dolfinarium. In the following cases you must stay at home (in accordance with the RIVM guidelines) and you may therefore not visit the Dolfinarium: If you have (mild) colds such as sneezing, a sore throat, a runny nose, a light cough, and a fever (more than 38 degrees Celsius) or shortness of breath, you should stay at home. If someone in your family has a fever (more than 38 degrees Celcius) or a shortness of breath, everyone in the family should stay at home.

What happens to my ticket if I cannot come to the park due to illness?

In that case, please contact our guest service, preferably by e-mail: [email protected]

Do you also do extra cleaning?

Certainly! Toilets are cleaned with regularity and employees are constantly cleaning and our staff is continuously disinfecting the contact points at the park.

Can I disinfect my hands somewhere?

Yes off course. At the entrance to the park, at all toilet blocks, at the entrances to DolfijndoMijn and at a number of other central locations in the park, alcohol gel is available to disinfect your hands.

Can I put on a mask?

Mouth masks are strongly recommended for a visit to the Dolfinarium. Face masks are for sale at our park.

Is there still first aid available at the park?

Of course there are several qualified first aiders present at our park. It is possible that the first aider wears extra personal protective equipment such as a mouth mask or goggles. In addition, our First Aid may also ask you to put on a mouth mask during the treatment (provided by Dolfinarium), or that we ask you to put the patch on yourself.

Park

Are there the normal performances and presentations?

Yes, there are performances and presentations. At the entrance you will receive the timetable of the feeding session and presentations. Dolphin show Oceanica cannot be seen until further notice.

Around the animal enclosures we have placed white markings on the ground, from where you can look at the animals. These markings are spaced 2 meters apart, so that a household can stand on each mark.

Can I still have my picture taken with a dolphin or sea lion, have breakfast with dolphins or book a program?

Because of the measures with regards to the coronavirus, it is currently not possible to take a picture with a dolphin or sea lion or have breakfast with dolphins. The educational programs (closer to dolphins and sleeping with dolphins) have also been cancelled until further notice. We will contact you if you already have a reservation.

Can I watch the new dolphin show Oceanica?
Is the underwater space Onder Odiezee open?

Yes, it is open. The catering point is also open. Maximum capacity and mandatory walking direction also apply. At the entrance of the Onder Odiezee there is a traffic light that indicates whether there is sufficient capacity. To ensure that all visitors can enjoy this space, our employees may ask you to keep walking. Entrance is via the staircase and not via the elevator. The lift is only available on request for disabled guests. Strollers and, or buggies can be parked upstairs.

Are the restaurants open?

The restaurants are temporarily only open to pick up food and drinks.

Are the stores open?

When you enter the park you will immediately find souvenir shop “De Andersom” on your right. This is the only souvenir shop open. Use of a shopping cart and following the indicated walking route is mandatory. A maximum of 1 guest per party is allowed

Are the toilets open?

Almost all toilets are open. A number of washbasins and urinals have been closed to guarantee a distance of 1.5 meters. There is also a maximum capacity per toilet building, this is indicated when entering the toilet. The toilets in DolfijndoMijn are closed. Keep this in mind when you want to see Oceanica.

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Dolfinarium

Online tickets with discount

Buy your online tickets for the 2020 season and take advantage of extra benefits through our webshop

Volgende show: 13:30 uur - Dolfijnenshow
On this moment: Actueel weerbeeld als pictogram 22 °C