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FAQ

You will find an overview of frequently asked questions below. 

 

Where can I buy entrance tickets?
You can buy entrance tickets at the ticket office or via our website.

 

Are there wheelchairs available?
A limited number of wheelchairs are available for hire at the park entrance. Place a € 1.00 coin in the slot to use (like supermarket trolleys). Unfortunately it is not possible to reserve wheelchairs in advance. If you wish to be absolutely certain of having a wheelchair, we advise you to bring your own.

 

Are there children’s pushchairs available?
No, unfortunately the Dolfinarium does not have pushchairs for hire. You are advised to bring your own.

 

Are there lockers available?
Lockers are provided by the Dolfinarium reception for a small charge. Locker hire costs €5.00 per day, plus a €10.00 deposit which will be refunded when you return the key to the Reception at the end of your visit.

 

What time do the shows begin?
Actual show times depend on various factors, such as weather conditions, number of visitors, and of course the animals’ health.

 

This means that show times can vary from day to day and we are unable to say now when each show will take place on the day of your planned visit.

 

The times of each day’s shows are announced at around 9.30 every morning. You can find out this information by calling +31(0)341 467 467.

 

Can I book places at a show in advance?
No, your entrance ticket gives you access to the park and to the various shows. You can visit these at your convenience. It is not possible to reserve places for a show.

 

Can I leave the park and return on the same day?
Your entrance ticket ceases to be valid when you leave the park. If you need to leave the park at any time during your visit, then you must go to the Dolfinarium ticket control (at the Reception) and ask for a stamp on your hand. This stamp gives you the right to re-enter the park on the same day.

 

Can I take my pushchair/buggy into the DolfijndoMijn?
No. Fire regulations do not permit pushchairs and buggies in the DolfijndoMijn, the Zotte Zeeleeuwen, the Spetter Theater and the Walrussenwal. You can leave them in the spaces provided, at your own risk.

 

Is there a microwave oven available for heating baby food?
Restaurant De Andersom and restaurant De Dageraad are equipped with microwave ovens which can be used for heating milk or baby food for our youngest guests.

 

Can a map of the park be sent to me at home?
At the ticket control you will be given a free map of the park which includes the times of the shows for that day. Unfortunately it is not possible to send you a map before your visit.

 

Can I exchange an unused ticket for a ticket for the next season?
Purchased entrance tickets are only valid for the season in which they were sold. This is clearly stated on all tickets. For this reason, tickets which have been purchased but not used cannot be exchanged or refunded. This includes all entrance tickets, whether purchased directly from the Dolfinarium or via a third party. We are unable to make any exceptions to this rule.

 

Is it true that you also give dolphin therapy?
Interactive sessions with children with Down’s Syndrome and/or autism take place in the Dolfinarium.

 

Since September 2001 the Dolfinarium has been working together with Stichting Sam. This means that our regular programme Dichter Bij Dolfijnen is open to children with Down’s Syndrome and/or autism. The Dolfinarium offers the facilities and expertise regarding the animals. The selection of children and all therapy assistance is fully in the hands of Stichting Sam.

 

For information about the therapy, please contact Stichting Sam:

 

Stichting SAM
P.O. Box 492
1180 AL Amstelveen
The Netherlands

 

Fax: 020-4410756
www.stichtingsam.nl
info@stichtingsam.nl

 

All staff at the Dolfinarium do their utmost to make your visit to the park as pleasant as possible. If you experience any dissatisfaction during your visit, we would like to hear about it.

 

Where can I submit complaints?
Complaints must be submitted in writing and addressed to our Customer Service department:

 

Dolfinarium
Attn. Customer Service department
Strandboulevard Oost 1
3841 AB Harderwijk
The Netherlands

 

Consumentenservice@dolfinarium.nl

 

We aim to respond to all complaints within four weeks.

 

You may also fill in a complaint form on the day of your visit; these are available at the Reception.